General MOD (Thai Community)
Overview: Aiden Labs is seeking a Thai Community Moderator to manage and grow our Thai-speaking community. This role goes beyond moderation — we are looking for someone who can organize events, create engagement campaigns, and communicate fluently in Thai while collaborating with an English-speaking team. The position requires the ability to work on rotational shifts, including weekends and outside regular hours.
Responsibilities:
Welcome and guide new members in the Thai community.
Monitor chats and voice channels, ensuring a positive and safe environment by enforcing community guidelines using moderation tools (mute, kick, ban, bots).
Resolve conflicts and address member concerns in a professional and empathetic manner.
Collaborate with the team on community policies and support the planning and execution of online/offline events, AMAs, contests, and campaigns tailored for the Thai community.
Post 2-3 daily shill posts about Aiden Labs in Thai, recording all links in the assigned Google Sheet.
Provide weekly reports every Friday, summarizing community engagement, key metrics, and feedback from the Thai community.
Communicate effectively in fluent Thai and English with the community and in English with the internal team.
Work on rotational shifts, including evenings, weekends, and during special events as needed.
Qualifications:
Proven experience in online community moderation, preferably for Thai-speaking communities on Discord, Telegram, or similar platforms.
Experience or strong interest in organizing and running online events, AMAs, and engagement campaigns.
Excellent communication skills in Thai (native or near-native) and good command of English (for internal communication).
Strong conflict resolution and crisis management skills.
Familiarity with Discord settings, moderation tools, and bots.
Ability to work in shifts, including weekends and outside regular business hours.
Position Type: Remote, with flexible availability. Occasional evening or weekend shifts may be required during events or peak activity periods. (Mostly Online)
💡Interested? Please feel free to share your CV with this email: hr@aidenlabs.ai
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